Evaluating a recorded appointment service for individual research consultations between librarians and allied health students

Purpose Research consultations are a long-established means of providing support to students undertaking research activities (Stapleton et al. , 2020). The literature on consistently reports high levels satisfaction and that value the individual, bespoke advice received via one-on-one librarian tuition. However, resource-intensive maximising learning potential is priority justify expenditure time ensure sustainability services. This study outcomes service development where attending were offered screencast recording their appointment retention application information literacy skills processes covered in consultation. explored student use perceptions how was integrated into practices. Design/methodology/approach used mixed-method approach including questionnaire interviews. Quantitative elements if engaged with recordings made during while qualitative investigated students' content from complete activities. Findings indicated degree positive feedback reveal complex user behaviours when using recordings. demonstrates addition multimedia individual (IRCs) may offer significant benefits by improving knowledge for librarians reducing follow-up enquiries increased engagement service. Practical implications findings this give an evidential basis library reference services interesting incorporating synchronous consultation Originality/value believed be first investigate between students.